How We Rate Casinos

At whatstheproblem.org.uk, we evaluate betting apps and online casinos using a rigorous, transparent methodology. Our ratings help UK players identify the safest and most enjoyable platforms available in 2026. Below, we explain each criterion in order of importance.

1. Licensing & Regulation

We prioritise casinos licensed and regulated by recognised authorities. For UK players, we look for:

Licensed operators must meet strict player protection standards. Unregulated casinos receive lower ratings regardless of other strengths.

2. Game Selection & Software Providers

We assess the variety and quality of games available, including:

We favour casinos partnering with established software providers such as NetEnt, Microgaming, Pragmatic Play, Evolution, and others known for fair play and innovation.

3. Bonus Terms & Wagering Requirements

Welcome bonuses and ongoing promotions matter, but clarity and fairness are paramount. We evaluate:

Misleading or overly punitive bonus terms result in lower ratings, even if the initial offer appears generous.

4. Payment Methods & Withdrawal Speed

Fast, secure deposits and withdrawals are essential. We assess:

Casinos with limited payment options or slow withdrawal times receive lower scores.

5. Customer Support

Responsive, helpful customer service is crucial. We evaluate:

Casinos offering only email support or with long response times are rated lower than those with 24/7 live chat.

6. Mobile Experience

Most players now use mobile devices. We assess:

Casinos with poor mobile experiences or missing apps receive lower ratings.

7. Responsible Gaming Tools

Player protection is non-negotiable. We look for:

Casinos without robust responsible gaming measures are penalised significantly.

8. Our Rating Scale

We rate casinos on a scale of 1 to 10:

Note: Any casino failing to meet our licensing standards cannot score higher than 4, regardless of other attributes.

Last Updated: 2026